Delivering compassionate and patient-focused care.
Patient-centred care places the person receiving care at the centre of communication, decision-making and service experience. This programme explores empathy, dignity, shared understanding, patient engagement and respectful communication.
The learning also considers how teams can recognise barriers to a positive care experience and use feedback to improve everyday practice. The emphasis is practical: understanding the patient perspective and translating that understanding into professional behaviour and service improvement.
Duration
6 Hours
Mode
Online
Language
English
Faculty
ACCEND Faculty
Certificate available
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